Privacy Notice

Introduction

Ability Software™, a leader in eLearning solutions, is committed to safeguarding the privacy of our users while providing personalized and valuable services. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information through My-Ability.com and any other interactions with Ability Software™. By accessing or using our services, you agree to the practices described in this policy.

Information We Collect

We collect information that helps us deliver and improve our services. This includes:

• Personal Identification Information: Name, email address, job title, company, and contact details.
• Usage and Technical Data: Information on how you interact with our services, including course progress, preferences, and device data to enhance system compatibility and security.
• Cookies and Tracking Technologies: To improve your user experience and personalize our services.

How We Use Your Information

We use the information collected to:

• Deliver and maintain our services, including customer support and customized features.
• Communicate updates, offers, and promotional content relevant to your interests.
• Analyze service usage to improve our offerings.
• To improve the product or our implementation of it.
• Comply with legal obligations and protect the rights and safety of our users and third parties.

Sharing Your Information

Information is shared with third parties when necessary to provide or improve our services, comply with the law, or protect our rights or as otherwise described in this privacy notice or in connection with this or other PetroSkills or Ability Software products or Services. For example, we may share personal information about you including, but not limiting as follows:

· Vendors, Consultants and Other Service Providers:

We may share your information with third-party vendors, consultants and other service providers who are working on our behalf and require access to your information to carry out that work, such as to process billing, provide customer support, etc. These service providers are authorized to use your personal information only as necessary to provide services to Ability Software or to PetroSkills services or software.

· Employer:

If requested we may share your contact information, information about the products or services that you purchased, critiques and or evaluations that you submitted.

· Compliance with Laws:

We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and Terms of Service, (c) to protect the security or integrity of the PetroSkills or Ability Services, (d) to protect PetroSkills or Ability or, our customers or the public from harm or illegal activities.

· Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

· Aggregated or Anonymized Data:

We may also share aggregated or anonymized information with third parties that does not directly identify you.

· Risk Management:

PetroSkills maintains a third-party risk management program to ensure that third-parties have acceptable security and privacy controls in place before accessing or handling any data on behalf of PetroSkills or Ability.

International Transfers

Your information may be transferred to, stored, and processed in countries outside of your jurisdiction. We rely on the EU-U.S. Privacy Shield Framework, standard contractual clauses, and other lawful mechanisms to transfer data internationally, ensuring the protection of your personal data across borders.

Your Rights and Choices

You have rights regarding your personal information, including accessing, correcting, or deleting your data. For California residents, the CCPA/CPRA grants additional rights, such as opting out of the sale of personal information. EU residents are protected under GDPR, with rights to data portability and objection to processing. We are committed to honoring these rights and providing mechanisms for users to exercise them.

Data Security and Retention

We implement robust security measures to protect against unauthorized access or misuse of your data. Your information is retained as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, and resolve disputes.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Customers of Ability Software are responsible for maintaining the security and confidentiality of their usernames and passwords. If you have any questions about the security of your personal information, you can contact us at the contact information below.

Your Data Subject Rights When We Act as a Data Controller

Where required by contract with our customers, or where applicable law applies, PetroSkills and/or Ability will provide you with information about whether we hold any of your personal information upon request. You have the right to correct (rectify) the record of your personal information maintained by PetroSkills or Ability if it is inaccurate. You have the right to request the erasure of your personal information, subject to certain exceptions. You may also have the right to request that PetroSkills or Ability ceases to use your personal data for the purpose of direct marketing. Where technically feasible, PetroSkills or Ability will, at your request, provide your personal data to you or transmit it directly to another controller.

We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information or may need to retain your personal information in order to continue providing a service. If you have concerns about the way PetroSkills or Ability is processing your personal data, in some jurisdictions you have the right to lodge a complaint with the appropriate data protection authority.

Your Data Subject Rights when we Act as a Data Processor

Where required by contract with our customers, or where applicable law applies, PetroSkills and/or Ability acknowledges that you have the right to access your personal information.

PetroSkills has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to PetroSkills’ Client (the data controller). If requested to remove data, we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information or may need to retain your personal information in order to continue providing a service.

Complaint, Enforcement, and Dispute Resolution

Where required by contract with our customers, or where applicable law applies, customers have the right to file a complaint concerning our processing of their personal data. All queries and complaints shall be handled in a timely manner by PetroSkills or Ability in accordance with internal procedures. Complaints can be submitted by contacting us via the information in the “Contact Us” section of this privacy policy.

In the unlikely event that customers have suffered harm due to a breach of their rights under the data protection policy and Ability or PetroSkills has not handled the complaint in a sufficient manner, customers may lodge a complaint with the supervisory authority.

PetroSkills and Ability have further committed to refer unresolved privacy complaints under the EU-U.S. and Swiss-U.S. Privacy Shield Principles to an independent dispute resolution mechanism, The International Centre for Dispute Resolution (ICDR), international division of the American Arbitration Association (AAA). If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.icdr.org/privacyshield.

PetroSkills and Ability are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. There is the possibility, under certain circumstances, for EU and Swiss individuals to invoke additional binding arbitration.

PetroSkills and Ability retain sole and absolute discretion in resolving all questions relating to the administration, interpretation and application of this policy. This authority includes construing the terms of this policy, including any disputed or doubtful terms.

Children

Our services are not intended for or to attract children. Accordingly, we do not solicit nor knowingly collect any personal information from children under the age of thirteen (13). If we learn that personal information is, has been submitted by, or collected from a child under the age of thirteen (13), we will immediately delete such information.

Compliance Monitoring

PetroSkills and Ability perform ongoing monitoring of privacy and security controls to validate compliance with applicable laws and regulations.

Changes to Our Privacy Policy

We may update this policy to reflect changes to our information practices. We will notify you of any significant changes through email or by posting a notice on our website before the changes become effective.

Contact Us

For questions or concerns about our privacy practices, please contact us at privacy@petroskills.com or to PetroSkills, 10026-A S. Mingo Road, PMB 333 Tulsa, OK 74133-5700